Terms & Conditions

01 1. Introduction and Acceptance

These Terms & Conditions ("Terms") govern your access to and use of the website https://infynoxtrends.com (the "Website") and the digital marketing and branding services (the "Services") offered by Infynox Trends (OPC) Private Limited, a One Person Company incorporated under the Companies Act, 2013, having its registered office at C-1311, Pragati IT Park, Mota Varachha Main Road, Utran, Surat, Gujarat 394105, India ("Infynox Trends", "Company", "we", "us" or "our").

By accessing, browsing or using the Website, requesting a quote or proposal, engaging our Services, or making a payment to us, you ("Client", "you" or "your") acknowledge that you have read, understood and agree to be bound by these Terms, together with our Privacy Policy, Cancellation & Refund Policy and Service Delivery Policy, each of which is incorporated into these Terms by reference. If you do not agree with any part of these Terms, please do not use the Website or engage our Services.

These Terms constitute an electronic record under the Information Technology Act, 2000 and the rules made thereunder, and do not require any physical or digital signature to be legally binding. These Terms are published in accordance with the provisions of the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020.

02 2. Definitions

In these Terms, unless the context requires otherwise, the following words have the meanings set out below:

• "Client", "you" or "your" means any individual, business or organisation that accesses the Website, requests a proposal, engages the Services, or makes a payment to the Company.
• "Services" means the digital marketing and branding services provided by the Company, including branding & identity, SEO & content, social media marketing, performance advertising, web design & development, and video & motion, as more particularly described in a Proposal, Quote or Statement of Work.
• "Proposal" or "Quote" means the written scope, pricing and timeline document (whether shared by email, PDF or through the Website) describing the specific Services to be provided to a Client.
• "Statement of Work" or "SOW" means any document, order form or engagement confirmation that records the agreed scope, deliverables, fees, schedule and any Service-specific terms.
• "Deliverables" means the creative assets, designs, content, code, reports, campaigns and other work product created by the Company for the Client under an engagement.
• "Client Materials" means any content, data, logos, trademarks, text, images, credentials, brand assets and information supplied by the Client for use in the Services.
• "Fees" means the charges payable by the Client for the Services, exclusive of applicable taxes unless expressly stated otherwise.
• "Ad Spend" means amounts paid to third-party advertising platforms (such as Google, Meta and similar networks) to run paid campaigns on behalf of the Client, which are separate from and additional to the Company's Service Fees.
• "Third-Party Platforms" means external websites, tools, networks, service providers and payment gateways used in connection with the Services.

03 3. About the Company

The Website and the Services are owned and operated by Infynox Trends (OPC) Private Limited. Our key business particulars are:

• Legal entity: Infynox Trends (OPC) Private Limited (trading as "Infynox Trends").
• Entity type: One Person Company (OPC) Private Limited, incorporated under the Companies Act, 2013.
• Registered office: C-1311, Pragati IT Park, Mota Varachha Main Road, Utran, Surat, Gujarat 394105, India.
• GSTIN: 24AAOCR4427R1ZN.
• Email: infynoxtrends@gmail.com
• Phone: +91 78018 96038
• Business hours: Monday to Saturday, 10:00 AM to 7:00 PM IST (excluding public holidays).

04 4. Eligibility and Use of the Website

You must be at least 18 years of age and legally capable of entering into a binding contract under the Indian Contract Act, 1872 to use the Website or engage our Services. If you use the Website or engage the Services on behalf of a company or other legal entity, you represent that you are authorised to bind that entity to these Terms.

You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the Website by, any third party. We may modify, suspend or discontinue any part of the Website at any time without prior notice.

05 5. Acceptable Use and Prohibited Conduct

In addition to the general obligations in Clause 4, when accessing the Website or engaging the Services you agree that you will not, and will not permit or enable any third party to, engage in any of the following prohibited activities:

• Use the Website or Services for any unlawful, fraudulent, deceptive or malicious purpose, or in violation of any applicable Indian or foreign law, regulation or advertising standard.
• Upload, transmit or distribute any virus, malware, worm, trojan or other harmful or disruptive code, or otherwise interfere with or compromise the security, integrity or availability of the Website or its underlying systems.
• Attempt to gain unauthorised access to the Website, our servers, networks or any account, or probe, scan or test the vulnerability of any system without authorisation.
• Copy, scrape, harvest, data-mine, frame or use any automated means (including bots, spiders or crawlers), other than standard search-engine indexing, to access or extract content from the Website.
• Infringe or misappropriate the intellectual property, privacy, publicity, confidentiality or other rights of the Company or any third party.
• Post, transmit or request the creation of any content that is defamatory, obscene, pornographic, hateful, harassing, threatening, misleading, or that promotes discrimination or violence, or that is otherwise unlawful under the Information Technology Act, 2000 and the rules made thereunder.
• Impersonate any person or entity, or misrepresent your identity, affiliation or authority.
• Use the Services to promote or advertise counterfeit, illegal, restricted or prohibited products or services, unlawful financial or investment schemes, illegal gambling, or any offering that violates the policies of the relevant advertising or Third-Party Platforms.
• Resell, sublicense, rent or otherwise commercially exploit the Website or the Services without our prior written consent.

06 6. Scope and Nature of Services

The Company provides professional digital marketing and branding Services. Depending on the engagement, Services may be delivered as one-time projects, monthly retainers, or a combination of both, and are provided entirely as digital and professional services. No physical goods are sold or shipped; the delivery of all Deliverables is described in our Service Delivery Policy.

Our Services may include, without limitation:

• Branding & Identity — logo design, visual identity systems, brand strategy, tone of voice and brand guidelines.
• SEO & Content — technical and on-page search engine optimisation, keyword strategy, content marketing and link building.
• Social Media Marketing — content calendars, creative production, community management and influencer campaigns.
• Performance Advertising — planning, setup, management and optimisation of paid campaigns across search, social and display networks.
• Web Design & Development — websites, landing pages, UX/UI design and e-commerce builds.
• Video & Motion — short-form video, motion graphics and advertising creatives.

07 7. Proposals, Quotes and Engagement

The exact scope, deliverables, timelines and Fees for any engagement will be set out in a written Proposal, Quote or Statement of Work agreed between you and the Company. Prices displayed on the Website (including on our Pricing / Services page) are indicative starting points; the final payable amount for a customised engagement is confirmed in the applicable Proposal or Quote before any payment is due.

A Proposal or Quote is valid for the period stated in it, or, where no period is stated, for fifteen (15) days from its date, after which it may be revised. An engagement is confirmed, and these Terms together with the relevant Proposal or SOW become binding, when you accept the Proposal in writing (including by email), make the agreed advance payment, or otherwise instruct us to commence work.

In the event of any conflict between these Terms and a signed Statement of Work, the Statement of Work shall prevail for that specific engagement to the extent of the conflict.

08 8. Client Responsibilities and Content Approvals

Timely delivery of the Services depends on your cooperation. You agree to provide accurate, complete and lawful information and to respond to our requests for inputs, feedback and approvals within reasonable timeframes. Delays caused by late or incomplete inputs, or by delayed approvals, may extend timelines and are not the responsibility of the Company.

You are responsible for:

• Providing all Client Materials, brand assets, access credentials and information needed to perform the Services.
• Ensuring that all Client Materials you supply are accurate and that you own or are licensed to use them, and that their use by us for the Services will not infringe any third-party intellectual property, privacy or other rights.
• Reviewing drafts, concepts and Deliverables and providing consolidated written feedback or approval within the timeframe stated in the Proposal or, if none is stated, within five (5) business days.
• The final approval of Deliverables before publication or launch. Once you approve a Deliverable, campaign or content, you accept responsibility for its content, and any further changes may be treated as additional chargeable work.
• Ensuring that your business, products, offers and instructions comply with applicable laws, advertising standards and the policies of the relevant Third-Party Platforms.

09 9. Fees, Invoicing and Taxes (GST)

All Fees are quoted and payable in Indian Rupees (INR / ₹). Unless expressly stated otherwise, Fees are exclusive of Goods and Services Tax (GST) and any other applicable taxes, levies or duties, which will be charged additionally at the prevailing rate and shown separately on the tax invoice.

Unless otherwise agreed in a Proposal or SOW, our standard billing terms are as follows:

• One-time projects: typically an advance payment (for example, 50%) is required to commence work, with the balance payable on completion or at agreed milestones, prior to final delivery or handover of source files.
• Retainers: monthly retainer Fees are billed in advance for each service period and are payable before or at the start of that period.
• A valid GST tax invoice bearing our GSTIN (24AAOCR4427R1ZN), the Service description, amount in INR and applicable GST will be issued for every payment.
• Payments may be collected through third-party payment gateways or by bank transfer. The amount payable at checkout or on the invoice will match the total confirmed in your Proposal or Quote, with no hidden charges.
• Except as expressly provided in our Cancellation & Refund Policy, Fees for Services already rendered are non-refundable.

10 10. Late Payment

Invoices are payable by the due date stated on the invoice or in the applicable Proposal or SOW. If any undisputed amount remains unpaid after its due date, we reserve the right to suspend or pause work, withhold Deliverables, pause active campaigns, and decline to release access or source files until all outstanding amounts are cleared.

We may charge interest on overdue undisputed amounts at the rate of 1.5% per month (or the maximum rate permitted by law, if lower) from the due date until the date of actual payment. You will also be responsible for reasonable costs of recovery of overdue amounts. Continued non-payment may, at our discretion, lead to termination of the engagement in accordance with Clause 18.

11 11. Third-Party Advertising Spend

Where the Services include performance or paid advertising, the media budget or "Ad Spend" paid to advertising platforms is separate from, and in addition to, our Service or management Fees, unless a Proposal or SOW expressly states that Ad Spend is included.

In relation to Ad Spend:

• Wherever possible, we recommend that Ad Spend be billed directly to your own account and payment method with the relevant advertising platform, so that you retain full transparency and control.
• Where you ask us to manage Ad Spend on your behalf, the agreed budget must be funded in advance; we are not obliged to advance or fund Ad Spend from our own resources.
• Advertising platforms independently determine ad delivery, reach, pricing (such as cost-per-click) and campaign performance. We do not control and are not responsible for platform pricing changes, account suspensions, disapprovals or algorithm changes.
• We do not guarantee any specific number of leads, sales, clicks, impressions, rankings, conversions, revenue or return on ad spend. Any figures shared are estimates or targets based on experience, not commitments.
• You are responsible for ensuring that campaigns comply with the advertising policies of each platform and with applicable law; any account, billing or compliance issues raised by a platform are governed by that platform's own terms.

12 12. Intellectual Property and Usage Rights

The Website and all of its content, design, layout, graphics, logos, text, code and underlying software are owned by or licensed to the Company and are protected by applicable intellectual property laws. You may not copy, reproduce, republish, distribute or create derivative works from the Website or its content without our prior written consent.

Ownership of project Deliverables is governed as follows:

• Upon full and final payment of all Fees due for an engagement, the Company assigns to the Client the ownership rights in the final Deliverables specifically created for that Client, except for any Third-Party Materials and Company Pre-Existing Materials described below.
• Until all Fees are paid in full, all Deliverables, drafts and concepts remain the property of the Company, and any use of them by the Client before full payment is unauthorised.
• "Company Pre-Existing Materials" — including our proprietary tools, frameworks, methodologies, templates, code libraries, know-how and internal processes — remain our exclusive property. Where these are embedded in a Deliverable, we grant you a non-exclusive, perpetual licence to use them solely as part of that Deliverable.
• "Third-Party Materials" — such as licensed fonts, stock imagery, plugins, themes and software — are governed by their respective third-party licences, which the Client is responsible for maintaining and, where required, purchasing.
• Rejected or unused concepts and drafts, and all working files not expressly included in the agreed Deliverables, remain the property of the Company.
• Unless you request otherwise in writing, the Company may reference the engagement and display non-confidential Deliverables in its portfolio, case studies and marketing materials.

13 13. Confidentiality

Each party may receive confidential or proprietary information belonging to the other in the course of an engagement. Each party agrees to keep such information confidential, to use it only for the purpose of the engagement, and to protect it with reasonable care.

Confidentiality obligations do not apply to information that is or becomes publicly available through no breach of these Terms, was already lawfully known to the receiving party, is independently developed, or is required to be disclosed by law or a competent authority. These obligations survive the completion or termination of the engagement.

14 14. Data Protection and Privacy

Our collection, use, storage and disclosure of personal data through the Website and in the course of providing the Services are governed by our Privacy Policy, which forms part of these Terms and is maintained in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. By using the Website or engaging the Services, you consent to the practices described in the Privacy Policy.

Where we process personal data on your behalf (for example, customer lists used in advertising campaigns), you confirm that you have obtained all necessary consents and have the lawful right to share that data with us for the agreed purposes.

15 15. Warranties and Disclaimers

We warrant that the Services will be performed with reasonable skill and care and in a professional manner consistent with prevailing industry standards. Beyond this, and to the maximum extent permitted by applicable law, the Website and the Services are provided on an "as is" and "as available" basis without any further warranties, whether express or implied.

In particular, you acknowledge and agree that:

• The success of marketing and branding activities depends on many factors outside our control, including market conditions, competition, your products and pricing, third-party platform behaviour and consumer response.
• We do not warrant or guarantee any specific results, rankings, traffic, leads, sales, revenue, engagement, followers or return on investment, and any projections are illustrative estimates only.
• We do not warrant that the Website will be uninterrupted, timely, error-free or free of viruses or other harmful components.
• We are not responsible for the availability, performance, policies or actions of Third-Party Platforms, including changes to their algorithms, pricing, features or terms of service.

16 16. Limitation of Liability

To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, punitive or exemplary damages, or for any loss of profits, revenue, goodwill, data, business opportunity or anticipated savings, arising out of or in connection with the Website, the Services or these Terms, even if advised of the possibility of such damages.

In all cases, the Company's total aggregate liability arising out of or in connection with any engagement, whether in contract, tort (including negligence), statute or otherwise, shall not exceed the total Fees actually paid by the Client to the Company for the specific Services giving rise to the claim during the three (3) months immediately preceding the event that gave rise to the liability. This limitation does not exclude or restrict any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence or for fraud.

17 17. Indemnification

You agree to indemnify, defend and hold harmless the Company, its director, officers, employees and contractors from and against any and all claims, damages, losses, liabilities, costs and expenses (including reasonable legal fees) arising out of or in connection with:

• Your breach of these Terms or any applicable law or regulation.
• The Client Materials you provide, including any claim that they infringe the intellectual property, privacy, publicity or other rights of a third party.
• Your products, services, offers, business practices or instructions, including any claim that advertising or content approved by you is misleading, unlawful or non-compliant with platform policies.
• Your misuse of the Website, the Services or any Deliverables.

18 18. Term and Termination

These Terms apply for as long as you use the Website or receive the Services. The term of any specific engagement is set out in the applicable Proposal or SOW. Retainer engagements continue on a rolling basis until terminated in accordance with the agreed notice period (or, if none is stated, thirty (30) days' written notice by either party).

Either party may terminate an engagement with immediate effect by written notice if the other party commits a material breach that is not remedied within fifteen (15) days of written notice, becomes insolvent, or is unable to pay its debts as they fall due.

On termination for any reason:

• You remain liable to pay for all Services performed and expenses and Ad Spend incurred up to the effective date of termination, including work in progress on a pro-rata basis.
• Advance amounts already paid are dealt with in accordance with our Cancellation & Refund Policy.
• Each party will, on request, return or destroy the other party's confidential information, subject to legal retention requirements.
• Provisions that by their nature are intended to survive — including those on fees due, intellectual property, confidentiality, disclaimers, limitation of liability, indemnity, grievance redressal and governing law — will continue in effect.

19 19. Force Majeure

The Company shall not be liable for any delay or failure to perform its obligations arising from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, floods, fire, epidemics or pandemics, war, terrorism, civil unrest, strikes, government actions or restrictions, changes in law, power or internet failures, hosting or telecommunications outages, cyber-attacks, or failures or changes of Third-Party Platforms. During such an event, affected obligations will be suspended for the duration of the event, and timelines will be extended accordingly.

20 20. Grievance Redressal

In accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Consumer Protection (E-Commerce) Rules, 2020, the Company has appointed a Grievance Officer to address any complaints or concerns regarding the Website, the Services, these Terms or the handling of your personal data. The Grievance Officer may be contacted at:

• Grievance Officer: Ajay Damjibhai Ramani
• Designation: Director & Grievance Officer, Infynox Trends (OPC) Private Limited
• Email: infynoxtrends@gmail.com
• Phone: +91 78018 96038
• Address: C-1311, Pragati IT Park, Mota Varachha Main Road, Utran, Surat, Gujarat 394105, India
• Business hours: Monday to Saturday, 10:00 AM to 7:00 PM IST (excluding public holidays)

21 21. Complaint Handling and Response Times

We take every complaint seriously. The Grievance Officer will acknowledge each complaint within forty-eight (48) hours of receipt and will endeavour to resolve it within one (1) month from the date of receipt, in line with applicable law. To help us assist you quickly, please include your name, contact details, invoice or order reference (if any) and a clear description of the issue.

Nothing in these Terms limits or waives any rights or remedies available to you as a consumer under the Consumer Protection Act, 2019 or any other mandatory provision of applicable law.

22 22. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them, the Website or the Services (including non-contractual disputes) shall be governed by and construed in accordance with the laws of India.

Subject to the paragraph below, the parties agree that the courts at Surat, Gujarat, India shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms, the Website or the Services. The parties will use good-faith efforts to resolve any dispute amicably, including through the grievance mechanism set out above, before resorting to litigation.

Nothing in this clause shall deprive a Client who deals as a consumer of the protection of any mandatory provision of the Consumer Protection Act, 2019, including the right to approach a consumer disputes redressal commission having jurisdiction under that Act.

23 23. Changes to These Terms

We may update or modify these Terms from time to time to reflect changes in our Services, business practices or legal requirements. The revised Terms will be posted on this page with an updated "Last updated" date and will take effect from the date of posting. Your continued use of the Website or the Services after any changes constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

24 24. General Provisions

• Entire Agreement: These Terms, together with the Privacy Policy, Cancellation & Refund Policy, Service Delivery Policy and any applicable Proposal or SOW, constitute the entire agreement between you and the Company regarding the Website and the Services.
• Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
• Waiver: A failure or delay by the Company in exercising any right under these Terms will not operate as a waiver of that right.
• Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to an affiliate or successor.
• Notices: Notices to the Company should be sent to infynoxtrends@gmail.com or to our registered office address stated above.
• Relationship: Nothing in these Terms creates any partnership, joint venture, agency or employment relationship between the parties; the Company acts as an independent service provider.

25 25. Contact Us and Related Policies

If you have any questions, concerns or grievances about these Terms, the Website or the Services, please contact us:

• Infynox Trends (OPC) Private Limited
• Registered office: C-1311, Pragati IT Park, Mota Varachha Main Road, Utran, Surat, Gujarat 394105, India
• Email: infynoxtrends@gmail.com
• Phone: +91 78018 96038
• Business hours: Monday to Saturday, 10:00 AM to 7:00 PM IST
• GSTIN: 24AAOCR4427R1ZN
• Related policies: Privacy Policy (privacy.html), Cancellation & Refund Policy (refund.html), Service Delivery Policy (shipping.html) and Pricing / Services (pricing.html).
• Effective date: 21 October 2025 | Last updated: 15 July 2026