Shipping & Delivery Policy

01 1. Overview

This Service Delivery Policy (the "Policy") explains how Infynox Trends (OPC) Private Limited ("Infynox Trends", "the Company", "we", "us" or "our"), a One Person Company (OPC) Private Limited incorporated in India under the Companies Act, 2013 and operating the website https://infynoxtrends.com (the "Website"), delivers its services and digital deliverables to its clients ("you", "the client").

Infynox Trends is a digital marketing and branding agency. We provide services such as branding and identity, SEO and content, social media marketing, performance advertising, web design and development, and video and motion. All of these are professional services delivered online and electronically. This Policy should be read together with our Terms & Conditions, Cancellation & Refund Policy and Privacy Policy, which together govern your engagement with us.

Registered office: Infynox Trends (OPC) Private Limited, C-1311, Pragati IT Park, Mota Varachha Main Road, Utran, Surat, Gujarat 394105, India. GSTIN: 24AAOCR4427R1ZN.

Effective date: 21 October 2025. Last updated: 15 July 2026.

02 2. Digital Services Only — No Physical Goods Are Shipped

Infynox Trends provides services, not physical products. We do not sell, stock, manufacture, warehouse, courier or ship any physical goods of any kind. Because our engagements are entirely digital, there is no packaging, freight, courier, logistics or physical delivery involved at any stage.

The terms "Shipping" and "Delivery" are used on this page because online payment aggregators and payment gateways operating under the Reserve Bank of India (RBI) Payment Aggregator framework require a shipping or delivery policy to be published. For our business, these terms refer solely to the electronic delivery of digital deliverables and the performance of the professional services you have engaged us to provide.

• We do not sell, dispatch or ship any tangible or physical products.
• No shipping, courier, freight, packaging or handling charges are ever levied on any order or invoice.
• "Delivery" means the electronic or online provision of digital deliverables and the ongoing performance of contracted services.
• All fees are for services rendered and are quoted and payable in Indian Rupees (INR / ₹) as shown on our Pricing page and in your proposal or invoice, exclusive of GST which is charged extra at the applicable rate.

03 3. How We Deliver Our Services & Deliverables

All services and deliverables are provided remotely and online. Depending on the nature of the engagement and what has been agreed in your proposal or scope of work, we deliver through one or more of the following channels:

• Email — files, links, drafts, reports and approvals sent to the email address you register with us.
• Secure cloud storage and file-transfer links — for example Google Drive, Dropbox or WeTransfer, for design files, documents, videos and large assets.
• Project management and collaboration tools — for example Trello, Asana, ClickUp, Notion or Slack, where task progress, drafts and feedback are shared.
• Direct publishing or deployment — websites deployed to your hosting or platform, advertising campaigns built and launched inside your own ad accounts, and social media content scheduled or posted to profiles you have authorised.
• Shared reporting dashboards and periodic performance reports for ongoing marketing and advertising engagements.
• Scheduled video calls, screen-shares and meetings for strategy, reviews, walkthroughs and handovers.

04 4. Order Confirmation, Onboarding & Commencement

Once you accept a proposal or quotation and the applicable payment or agreed advance has been received, we confirm your order by email and begin onboarding. We aim to acknowledge every confirmed order within one business day and to schedule an onboarding or kick-off call within two business days.

Service delivery timelines begin from the later of (a) the date on which cleared payment or the agreed advance is received, and (b) the date on which we have received all information, access, credentials, brand assets, approvals and content required from you to start work. Delays in providing these inputs will move delivery timelines accordingly.

• Order confirmation and welcome email — within one business day of cleared payment.
• Onboarding / kick-off call scheduled — within two business days.
• Project brief or questionnaire shared to capture your goals, brand and requirements.
• Required access, credentials and assets collected from you (for example website, hosting, ad-account or social-profile access).
• An indicative project schedule or content calendar shared for the agreed scope.

05 5. Service Delivery Timelines & Turnaround

The timelines below are indicative, good-faith estimates for typical engagements and are counted in business days (Monday to Saturday, excluding public holidays, Indian Standard Time). They are not fixed or guaranteed delivery dates. Actual turnaround depends on the scope, complexity, number of revision rounds and, importantly, the timeliness of your inputs, approvals and payments. The exact timelines applicable to your engagement are confirmed in writing in your proposal or scope of work.

• Branding & Identity — logo and core visual identity in approximately 2–4 weeks; complete brand guidelines and asset kits in approximately 3–6 weeks.
• SEO & Content — technical audit and keyword strategy within approximately 1–2 weeks of kick-off; content and optimisation deliverables on a rolling monthly schedule. SEO is an ongoing effort and organic results typically build over several months; we do not guarantee specific rankings, traffic volumes or outcomes.
• Social Media Marketing — account onboarding within approximately 3–5 business days; monthly content calendars shared 5–7 business days before the start of each month; posting and community management delivered throughout the month.
• Performance Advertising — campaign structure, targeting and creatives set up within approximately 5–10 business days of receiving ad-account access and assets; continuous optimisation with monthly performance reporting. We do not guarantee specific returns, lead volumes or revenue outcomes, as ad performance depends on budget, market and platform factors outside our control.
• Web Design & Development — landing pages in approximately 2–4 weeks; standard business websites in approximately 4–8 weeks; e-commerce or custom builds in approximately 6–12 weeks, depending on the number of pages, features and integrations.
• Video & Motion — short-form video edits in approximately 1–2 weeks per batch; motion-graphics pieces in approximately 2–3 weeks, subject to footage, assets and agreed revision rounds.

06 6. Retainer & Recurring Service Delivery

Many of our marketing engagements are provided as monthly retainers or recurring subscriptions, billed in advance for each service cycle in Indian Rupees (INR / ₹) plus applicable GST. For retainers, deliverables are scheduled and delivered across the billing month rather than as a single one-time handover.

For a typical monthly retainer, planning and calendars are shared before or at the start of the cycle, work is executed through the month, and a performance report is provided at or near the end of the cycle. The specific deliverables, quantities and cadence for your retainer are set out in your proposal or scope of work. Cancellation of recurring engagements is governed by our Cancellation & Refund Policy.

07 7. Communication & Reporting Cadence

You are assigned a point of contact for your engagement. Our standard business hours are Monday to Saturday, 10:00 AM to 7:00 PM IST, and we aim to respond to messages received during business hours within one business day.

• A dedicated point of contact for day-to-day coordination and queries.
• Regular progress updates for active projects (typically weekly or fortnightly, as agreed).
• Monthly performance reports for SEO, social media and advertising retainers.
• Scheduled review or strategy calls at agreed intervals.

08 8. Handover, Access & Release of Deliverables

For one-time projects, final files and a project handover are provided once the work is completed and the full agreed fee has been received. Editable source files, working files and account ownership transfers (where applicable) are released after final payment, in line with the intellectual property terms in our Terms & Conditions.

For ongoing services, access to work, dashboards and reports is provided continuously for the duration of the paid engagement. Until full payment for a deliverable or cycle has been received, deliverables may be shared as watermarked drafts, previews or view-only versions.

09 9. Clients Outside India

We are based in Surat, Gujarat, India, and serve clients located in India as well as, from time to time, clients based outside India. Because every service and deliverable is provided digitally and online, the method and timelines of delivery are the same regardless of your geographic location.

As nothing physical is ever shipped, no import or export of goods, customs clearance, duties, Importer-Exporter Code (IEC), freight, courier or transit insurance applies to any engagement. All fees are quoted and, unless otherwise agreed in writing, invoiced in Indian Rupees (INR / ₹). Where services are supplied to a client located outside India, they may qualify as an export of services and be invoiced accordingly under applicable Indian GST law; any taxes, including GST, are applied in accordance with applicable Indian law and shown on your invoice.

10 10. Conditions That May Affect Delivery

We work to meet every agreed timeline. Certain circumstances, many of them outside our control, can affect or delay delivery. Where a delay is likely, we will inform you promptly and agree a revised schedule.

• Delayed, incomplete or unclear inputs, content, approvals, credentials or access from the client.
• Changes to the agreed scope, or additional revision rounds beyond those included in the proposal.
• Outages, restrictions, reviews or policy changes on third-party platforms (for example Google, Meta, hosting providers, app stores or payment providers).
• Pending or failed payments for the relevant service or cycle.
• Events of force majeure — including but not limited to internet or power failures, natural disasters, epidemics or pandemics, strikes, government action or other events beyond our reasonable control.

11 11. Delivery Confirmation & Acceptance

A deliverable is treated as delivered when it is sent to your registered email address, shared with you through an agreed cloud link or project tool, or published or deployed to a platform or account you control, whichever applies to the deliverable.

Unless a different review period is stated in your proposal, you are requested to review each deliverable and provide feedback within five business days. If we do not receive feedback or a revision request within that period, the deliverable is deemed accepted. Included revision rounds, and any charges for additional revisions, are as set out in your proposal or scope of work. Refund and cancellation matters are governed by our separate Cancellation & Refund Policy.

12 12. Delivery Support & Grievance Redressal

For any question relating to the delivery, status or turnaround of your services or deliverables, please contact us using the details below during our business hours, Monday to Saturday, 10:00 AM to 7:00 PM IST. We aim to acknowledge delivery-related queries within one business day.

In line with applicable Indian law — including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (Rule 5(9)) and the Consumer Protection (E-Commerce) Rules, 2020 — Infynox Trends (OPC) Private Limited has appointed a Grievance Officer to receive and redress complaints. We acknowledge every complaint within 48 (forty-eight) hours of receipt and endeavour to resolve it within one month (30 days) of receipt. The same Grievance Officer details are also published on our Contact Us and Privacy Policy pages.

• Delivery & general queries — Email: infynoxtrends@gmail.com
• Delivery & general queries — Phone: +91 78018 96038
• Grievance Officer: Mr. Ajay Damjibhai Ramani, Director, Infynox Trends (OPC) Private Limited
• Grievance Officer — Email: infynoxtrends@gmail.com
• Grievance Officer — Phone: +91 78018 96038
• Registered office: Infynox Trends (OPC) Private Limited, C-1311, Pragati IT Park, Mota Varachha Main Road, Utran, Surat, Gujarat 394105, India
• Business hours: Monday to Saturday, 10:00 AM – 7:00 PM IST
• Complaint SLA: acknowledgement within 48 hours; resolution within one month (30 days).

13 13. Governing Law & Jurisdiction

This Policy and all service delivery arrangements are governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the competent courts at Surat, Gujarat, India.

14 14. Changes to This Policy

We may update or amend this Service Delivery Policy from time to time to reflect changes in our services, operations or legal requirements. The current version, together with its "last updated" date, is always available on this page. Your continued use of our Website and services after any update constitutes your acceptance of the revised Policy.

This Policy was last updated on 15 July 2026 and is published by Infynox Trends (OPC) Private Limited, GSTIN 24AAOCR4427R1ZN, C-1311, Pragati IT Park, Mota Varachha Main Road, Utran, Surat, Gujarat 394105, India.