Cancellation & Refund Policy

01 Overview

This Cancellation & Refund Policy ("Policy") explains how cancellations and refunds are handled for services purchased from Infynox Trends (OPC) Private Limited ("Infynox Trends", "we", "us" or "our"), a One Person Company incorporated in India and operating the website infynoxtrends.com. Our registered office is at C-1311, Pragati IT Park, Mota Varachha Main Road, Utran, Surat, Gujarat 394105, India (GSTIN: 24AAOCR4427R1ZN).

Infynox Trends provides digital marketing and branding services, including branding & identity, SEO & content, social media marketing, performance advertising, web design & development, and video & motion. We deliver professional services and custom digital deliverables online; we do not sell or ship any physical goods (please see our Shipping / Service Delivery Policy for how deliverables are provided). Because our work involves skilled labour, planning time and third-party costs that are committed on your behalf, cancellations and refunds are governed by the specific terms set out below rather than a blanket rule.

All fees are quoted and payable in Indian Rupees (INR / ₹) and are exclusive of Goods and Services Tax (GST), which is charged extra at the applicable rate. This Policy should be read together with our Terms & Conditions, our Privacy Policy, our Shipping / Service Delivery Policy, and the specific proposal, quotation, statement of work or service agreement ("Order") accepted by you. Where a signed service agreement and this Policy differ, the signed service agreement will prevail for that engagement.

Effective date: 21 October 2025. Last updated: 15 July 2026.

02 Definitions

To make this Policy easy to apply, the following terms are used throughout:

• "Retainer" — an ongoing, recurring engagement (typically billed monthly, and in some cases subject to a stated minimum term) under which we deliver an agreed scope of services each cycle, such as SEO, social media management, content or performance-marketing management.
• "One-Time Project" — a fixed-scope engagement with a defined deliverable and price, such as a logo or brand identity, a website, a landing page, or a video, usually delivered against milestones.
• "Pre-Paid Ad Management" — an engagement where you pay us in advance for (a) our advertising management fee and, in some cases, (b) an ad-spend budget that we place with third-party platforms (for example Google, Meta or LinkedIn) on your behalf.
• "Third-Party Ad Spend" — amounts paid to advertising platforms, media vendors or other suppliers that are consumed or committed once campaigns go live; these funds leave Infynox Trends and are governed by the relevant platform's own policies.
• "Work Performed" — services already rendered, hours logged, strategy, research, custom design or development, and any deliverables prepared, delivered or in progress up to the effective date of cancellation.
• "Business Day" — Monday to Saturday, excluding public holidays observed at our registered office in Surat, Gujarat.

03 How to Request a Cancellation or Refund

All cancellation and refund requests must be made in writing so that we can verify the request, protect your account and process it correctly. Please send your request to our support email or reach us by phone during business hours, and include the details listed below.

• Email: infynoxtrends@gmail.com
• Phone: +91 78018 96038 (Monday to Saturday, 10:00 AM – 7:00 PM IST)
• Registered address: Infynox Trends (OPC) Private Limited, C-1311, Pragati IT Park, Mota Varachha Main Road, Utran, Surat, Gujarat 394105, India
• Please include: the registered name and email/phone on the Order, the invoice or order number, the service/package concerned, the payment date and amount, and a brief reason for the cancellation or refund request.

04 Our Response Time

We acknowledge every cancellation and refund request within 48 hours of receipt. We will then review the request against this Policy and your Order and communicate a decision — including any pro-rata calculation, eligible refund amount and applicable deductions — normally within 7 business days. Where a request requires reconciliation of third-party ad spend or vendor costs, we will keep you informed of the expected timeline. Complaints and disputes relating to refunds are, in any case, resolved within one month of receipt, in line with applicable Indian regulations (see the Grievance & Nodal Officer section below).

05 Cancellation Window & Process

The right to cancel and the amount that remains payable depend on the type of engagement and the stage of work at the time we receive your written cancellation request. Cancellation takes effect only from the date we receive and acknowledge your written notice — not from the date you decided to cancel.

• Retainers: Either party may cancel an ongoing retainer by giving at least 15 days' prior written notice before the start of the next billing cycle. Where your Order or our published pricing specifies a minimum commitment (for example, a minimum three-month retainer term), your cancellation notice takes effect no earlier than the end of that committed minimum term, and the fees for the committed minimum term remain payable. The current cycle already in progress is non-refundable, as work for that cycle is planned, staffed and largely performed; services continue until the end of the paid cycle. Fees for future, un-started cycles beyond the committed term and notice period are not charged once cancellation takes effect.
• One-Time Projects: You may cancel a project at any time in writing. If you cancel before any work has commenced, you are eligible for a refund of amounts paid, less any non-refundable booking/setup fee stated in your Order. If you cancel after work has started, fees for all Work Performed up to the cancellation date (including logged design/development hours and any milestone already delivered or in progress) are payable and non-refundable; only the untouched, unstarted balance may be refundable.
• Pre-Paid Ad Management: You may pause or cancel campaign management with at least 7 days' prior written notice so that live campaigns can be wound down responsibly. Our management fee is earned as the service is rendered and is non-refundable for the period already managed. Any unspent ad budget still held by us (not yet paid to the ad platform) is refundable; ad spend already paid to or committed with the platform is non-refundable by us and is subject to the platform's own rules.
• Cancellation by Infynox Trends: We may cancel or suspend an engagement for reasons such as non-payment, breach of our Terms & Conditions, unlawful or prohibited use, or repeated non-cooperation that prevents delivery. In such cases, fees for Work Performed remain payable and any genuinely unused, unworked prepaid balance will be refunded on a pro-rata basis.

06 Refund Eligibility

We want you to be satisfied with our work, and we offer refunds in defined, fair circumstances. You may be eligible for a full or partial refund in the following situations:

• Service not delivered: We failed to commence or deliver a paid service or milestone within the agreed timeline (excluding delays caused by pending inputs, approvals, access or materials from you) and were unable to remedy this within a reasonable period after being notified. In such a case the amount paid for the undelivered service is refundable in full.
• Deficient service: A delivered service materially fails to meet the specifications documented in your accepted Order and we are unable to correct the deficiency within a reasonable cure period. In such cases the refund is limited to the affected, deficient portion of the service.
• Duplicate or excess payment: You were charged twice for the same service, or charged an amount in excess of the accepted quotation, due to a technical or billing error. The duplicate or excess amount is refunded in full (see the Failed, Declined & Duplicate Transactions section below).
• Cancellation before work begins: For One-Time Projects and prepaid engagements cancelled in writing before any Work Performed, amounts paid are refundable less any clearly stated non-refundable booking/setup fee.
• Unused prepaid balance: For retainers and pre-paid ad management, the genuinely unused and unworked prepaid portion is refundable on a pro-rata basis after the deductions described below.

07 Non-Refundable Items

Certain amounts are non-refundable because they represent work we have already carried out or money we have already committed or paid to third parties on your behalf. The following are not eligible for a refund:

• Work Performed: Strategy, research, planning, consultation, account and campaign setup, and any custom design, content or development hours already logged or delivered, whether or not a project reaches completion.
• Third-Party Ad Spend: Advertising budget already paid to or committed with platforms such as Google, Meta or LinkedIn. These funds are spent on your campaigns and are governed by each platform's own refund rules; they cannot be recovered by us once consumed or committed.
• Custom design and development hours: Bespoke creative, motion, or code produced specifically for you, including work in progress at the time of cancellation.
• Completed milestones: Any project milestone that has been delivered and/or approved.
• Non-refundable booking/setup fees: Onboarding, mobilisation or booking fees that are expressly stated as non-refundable in your Order.
• Committed minimum-term fees: Fees for a minimum retainer term or committed period that you agreed to in your Order or at the pricing shown at checkout.
• Third-party licences and pass-through costs: Domains, hosting, premium plugins, stock assets, fonts, software subscriptions, and similar items purchased on your behalf.
• The current in-progress retainer cycle, and services delivered at a special, promotional or discounted rate where the Order states the fee is non-refundable.
• Change of mind, internal business changes, or dissatisfaction that is subjective and not attributable to a documented deficiency in the delivered work.

08 Pro-Rata & Partial Refunds

Where a refund is due for a partially used engagement, we calculate it on a fair, pro-rata basis. We start from the amount you paid for the relevant period or scope and deduct: (a) the value of all Work Performed up to the effective cancellation date; (b) any non-refundable booking/setup fees and any committed minimum-term fees stated in your Order; (c) any third-party ad spend, licences or pass-through costs already paid or committed on your behalf; and (d) applicable payment-gateway charges and taxes as described in the next section. The remaining balance, if any, is refunded to you.

For monthly retainers, the current cycle in progress is treated as fully earned once the cycle has begun, and only unstarted future cycles beyond any committed minimum term are refundable. For pre-paid ad management, the management fee is pro-rated to the last day of active management, and any ad budget still held by us and not yet placed with the platform is returned. We will share a clear, itemised statement of the calculation together with our decision.

09 Refund Method & Processing Timeline

Once a refund is approved, it is processed to the original payment method used for the transaction (for example, the same credit/debit card, UPI, net-banking account or wallet), in line with the guidelines of the Reserve Bank of India (RBI) and our payment-gateway partners. We do not issue refunds in cash, and we do not refund to a different account or instrument than the one originally used, except where the original method is no longer valid and an alternative is agreed in writing and verified.

Approved refunds are initiated from our end within 7–10 business days of approval. After we initiate the refund, the time for the amount to reflect in your account depends on your bank, card issuer or payment provider and is beyond our control; it typically takes an additional few business days. We will share a reference/acknowledgement for the refund once it is initiated.

Refunds are made net of: (a) applicable Goods and Services Tax (GST) adjustments as permitted by law; (b) any non-recoverable payment-gateway or transaction charges, where applicable and disclosed; and (c) the non-refundable amounts described in this Policy. These deductions do not apply to duplicate or excess payments, or to failed or declined transactions, which are refunded or reversed in full. We do not ordinarily use store credit; if, at your request and with your agreement, a refund is issued as service credit instead of a reversal, that credit will be valid for 12 months from the date of issue and can be applied to future services.

10 Failed, Declined & Duplicate Transactions

If your account is debited but the payment does not complete, the order is not confirmed, or the transaction is otherwise declined or aborted (for example, due to a network, gateway, authentication or bank error), you generally do not need to file a separate refund request. Such amounts are automatically reversed to the original payment method by your bank or our payment-gateway partner, typically within 5–7 business days, in line with the Reserve Bank of India's turnaround-time (TAT) framework for failed transactions.

If you were charged more than once for the same order, or debited an amount in excess of the accepted quotation due to a technical or billing error, the duplicate or excess amount is refunded to you in full, without any cancellation-related deductions. If a failed, declined, duplicate or excess amount is not credited back within the period above, please contact us with your transaction reference, date and amount, and we will coordinate with the payment gateway to trace and resolve it.

11 Chargebacks & Payment Disputes

If you believe a charge is incorrect, please contact us first so we can investigate and resolve it quickly under this Policy. Raising a chargeback or payment dispute with your bank without first contacting us can delay resolution and may lead to suspension of active services while the dispute is investigated. We reserve the right to contest chargebacks that are inconsistent with this Policy and your accepted Order by providing the payment gateway with the relevant records of Work Performed and communications.

12 Grievance & Nodal Officer

In accordance with the Information Technology Act, 2000 and the applicable rules (including the SPDI Rules, 2011 and the Consumer Protection (E-Commerce) Rules, 2020) and RBI Payment Aggregator norms, we have appointed a Grievance Officer to address any concern or complaint relating to cancellations, refunds or your dealings with us.

We acknowledge complaints within 48 hours of receipt and endeavour to resolve them within one month from the date of receipt.

• Grievance Officer: Ajay Damjibhai Ramani, Director
• Company: Infynox Trends (OPC) Private Limited
• Email: infynoxtrends@gmail.com
• Phone: +91 78018 96038 (Monday to Saturday, 10:00 AM – 7:00 PM IST)
• Address: C-1311, Pragati IT Park, Mota Varachha Main Road, Utran, Surat, Gujarat 394105, India

13 Governing Law & Jurisdiction

This Policy and any dispute or claim arising out of or in connection with cancellations or refunds are governed by and construed in accordance with the laws of India. The courts at Surat, Gujarat, India shall have exclusive jurisdiction over any such matter, subject to your rights under applicable Indian consumer-protection law.

14 Changes to This Policy

We may update this Cancellation & Refund Policy from time to time to reflect changes in our services, payment processes or legal requirements. The revised version will be posted on this page with an updated "Last updated" date and will apply to orders placed after it is published. We encourage you to review this page periodically. Your continued use of our services after an update constitutes acceptance of the revised Policy.

15 Contact Us

For any question about this Policy, a cancellation, or a refund, please contact us:

• Infynox Trends (OPC) Private Limited
• Registered office: C-1311, Pragati IT Park, Mota Varachha Main Road, Utran, Surat, Gujarat 394105, India
• Email: infynoxtrends@gmail.com
• Phone: +91 78018 96038 (Monday to Saturday, 10:00 AM – 7:00 PM IST)
• GSTIN: 24AAOCR4427R1ZN