Privacy Policy

01 Privacy Policy

This Privacy Policy explains how Infynox Trends (OPC) Private Limited ("Infynox Trends", "the Company", "we", "us" or "our") collects, uses, stores, shares, discloses and protects your personal information when you visit our website at infynoxtrends.com (the "Website"), request a quote, engage our services, or otherwise interact with us.

Infynox Trends (OPC) Private Limited is a One Person Company incorporated in India, having its registered office at C-1311, Pragati IT Park, Mota Varachha Main Road, Utran, Surat, Gujarat 394105, India, and registered under GSTIN 24AAOCR4427R1ZN. We provide digital marketing and branding services, including branding and identity, SEO and content, social media marketing, performance advertising, web design and development, and video and motion services.

We are committed to protecting your privacy and handling your personal data in a fair, lawful and transparent manner in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules"), the Digital Personal Data Protection Act, 2023 (the "DPDP Act", as and when its provisions come into force), the Consumer Protection (E-Commerce) Rules, 2020, and other applicable Indian laws. For the purposes of the DPDP Act, we act as a "Data Fiduciary" in respect of the personal data we determine the purposes and means of processing, and you are the "Data Principal" to whom that personal data relates.

This Privacy Policy is published in compliance with Section 43A of the Information Technology Act, 2000 and Rule 4 of the SPDI Rules, and constitutes an electronic record generated by a computer system that does not require any physical or digital signature.

Effective date: 21 October 2025. Last updated: 15 July 2026.

By accessing or using the Website, or by providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, storage, processing, sharing and disclosure of your information as described herein. If you do not agree with this Privacy Policy, please do not use the Website or provide your personal information to us.

02 1. Scope and Applicability

This Privacy Policy applies to all visitors, prospective clients, clients and other individuals whose personal data we process in connection with the Website and our digital marketing and branding services. It covers information collected through the Website, through enquiry and quote-request forms, over email, telephone or messaging channels, and in the course of delivering our services under retainer engagements, one-time projects and digital deliverables.

This Policy does not apply to third-party websites, platforms or services that may be linked from our Website. Those third parties operate under their own privacy policies, and we encourage you to review them separately. We are a services business and do not sell or ship any physical goods; all deliverables are provided digitally or electronically.

03 2. Information We Collect

We collect information that you provide directly to us, information that is generated automatically when you use the Website, and information we receive from trusted third parties such as our payment gateway and analytics providers. We collect only such information as is necessary for the purposes described in this Policy.

The categories of information we may collect include:

• Contact and identity information: your name, business or company name, email address, telephone or WhatsApp number, and designation, when you submit an enquiry, request a quote, or engage our services.
• Project and communication information: the service you are interested in, project details, briefs, brand assets, requirements and any content, files or correspondence you share with us to enable us to deliver our services.
• Billing and transaction information: billing name, billing address, GSTIN (where you are a business), the services purchased, invoice details and transaction amounts in Indian Rupees (INR).
• Payment information: where you make a payment, the transaction is processed by our third-party payment gateway. We do not collect or store your full card number, CVV, UPI PIN, net-banking password or other complete payment credentials on our own servers; we may retain limited, non-sensitive transaction references (such as an order ID, payment status and the last few digits of an instrument) provided by the payment gateway.
• Technical and usage information: your IP address, browser type and version, device and operating system information, referring and exit pages, the pages you view, links you click, and the date, time and duration of your visit, collected automatically through cookies and similar technologies.
• Cookies and analytics data: identifiers and usage data collected through cookies, pixels, tags and analytics tools to understand how visitors use the Website and to measure and improve our marketing and content.

04 3. Sensitive Personal Data or Information

Under the SPDI Rules, "sensitive personal data or information" (SPDI) includes information such as passwords and financial information such as bank account, credit card, debit card or other payment instrument details. In the ordinary course of providing digital marketing and branding services, we do not require you to share sensitive personal data with us.

Any payment-related sensitive information you enter during checkout is collected and processed directly by our PCI-DSS-compliant payment gateway partner and is not stored by us. Where we do collect any SPDI, we do so only with your consent, only for a lawful purpose connected with our services, and we protect it using the reasonable security practices described in this Policy. You have the right to decline to provide such information, though this may limit our ability to provide certain services.

05 4. Cookies and Analytics

Our Website uses cookies and similar technologies (such as pixels, tags and local storage) to operate the Website, remember your preferences, keep the Website secure, and understand and improve how visitors interact with our content and services. A cookie is a small text file placed on your device when you visit a website.

The types of cookies and technologies we may use include:

• Strictly necessary cookies, which are required for the Website to function correctly and securely and cannot be switched off in our systems.
• Performance and analytics cookies, such as those set by analytics providers, which help us understand page views, traffic sources and how the Website is used so that we can improve it.
• Functionality cookies, which allow the Website to remember choices you make and provide enhanced features.
• Marketing and advertising cookies, which may be set by us or by advertising platforms to measure the effectiveness of campaigns and, where applicable and with consent, to deliver relevant advertising.

06 5. How We Use Your Information

We use the personal information we collect for legitimate business purposes connected with providing our services and operating our Website. Specifically, we use your information to:

• Respond to your enquiries, provide quotations, and communicate with you about your requirements and our services.
• Provide, perform and manage our digital marketing and branding services, whether under a retainer engagement, a one-time project, or the delivery of digital deliverables.
• Process payments, issue GST-compliant invoices and receipts, and maintain accounting and tax records as required by law.
• Send service-related communications, such as project updates, confirmations, reminders and administrative notices.
• Operate, maintain, secure, personalise and improve the Website and our services, including troubleshooting and analysing usage.
• Send you marketing, promotional or newsletter communications about our services, where you have consented or where otherwise permitted by law; you can opt out of such communications at any time.
• Detect, prevent and address fraud, security incidents, misuse, and technical issues.
• Comply with applicable laws, regulations, legal processes and enforceable governmental or regulatory requests, and to establish, exercise or defend legal claims.

07 6. Lawful Basis and Consent

We collect and process your personal information primarily on the basis of your consent, which you provide when you voluntarily submit information through our forms, correspond with us, or engage our services. We also process personal information where it is necessary for the performance of a contract with you, to comply with a legal obligation, or for other legitimate uses permitted under applicable Indian law, including the DPDP Act, in a manner that does not unreasonably override your interests.

You are not obligated to provide any personal information to us. However, certain information is necessary for us to respond to your enquiries or provide our services, and choosing not to provide it may prevent us from doing so. Where we rely on your consent, that consent is free, specific, informed, unconditional and unambiguous, and you may withdraw it at any time as described in the "Your Rights and Choices" section below; withdrawing consent is as easy as giving it.

08 7. How We Share and Disclose Information

We do not sell, rent or trade your personal information. We share your information only as necessary for the purposes described in this Policy and only with parties who are bound by appropriate confidentiality and data-protection obligations. We may share your information with:

• Payment gateways and financial partners: to securely process payments, issue refunds and prevent fraud. These providers process your payment information under their own privacy policies and applicable RBI and PCI-DSS requirements.
• Sub-processors and service providers: trusted third parties who perform functions on our behalf, such as website and cloud hosting, email and communication tools, customer-relationship and project-management platforms, and IT support, strictly for the purpose of enabling us to deliver our services.
• Analytics and advertising platforms: providers such as web-analytics and advertising services that help us measure Website performance and the effectiveness of marketing campaigns. Where required, such processing is carried out with consent, and data may be pseudonymised or aggregated.
• Professional advisers and authorities: our accountants, auditors, legal advisers, and, where required by law, courts, law-enforcement agencies, regulators or other governmental authorities.
• Business transfers: in connection with any merger, acquisition, restructuring or sale of assets, subject to the recipient honouring commitments consistent with this Policy.
• With your consent: any other party to whom you direct or authorise us to disclose your information.

09 8. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including to provide our services, maintain our business relationship with you, and comply with our legal, accounting, tax and regulatory obligations.

Enquiry and quote-request data is retained for a reasonable period to respond to and follow up on your request. Client, project, billing and invoice records are retained for the duration of the engagement and thereafter for the period required under applicable tax, company-law and statutory record-keeping requirements (which may extend up to eight years or such other period as prescribed by law). When your personal information is no longer required, we will securely delete, destroy or anonymise it in accordance with our data-retention practices.

10 9. Data Security

We have implemented reasonable security practices and procedures as required under Section 43A of the Information Technology Act, 2000 and Rule 8 of the SPDI Rules, designed to protect your personal information against unauthorised access, alteration, disclosure, loss, misuse or destruction. Our security measures are commensurate with the nature of the information we hold and align with widely recognised standards such as the ISO/IEC 27001 information-security management framework.

These measures include, as appropriate:

• Encryption of data in transit using SSL/TLS (HTTPS) across the Website, including at checkout.
• Access controls that restrict access to personal information to authorised personnel on a need-to-know basis.
• Use of reputable, security-compliant hosting, payment and sub-processor partners.
• Confidentiality obligations for our team and service providers, and internal policies governing the handling of personal data.
• Periodic review of our systems, and reasonable technical and organisational safeguards to protect against foreseeable risks.

11 10. Your Rights and Choices

We respect your rights in relation to your personal information. Subject to applicable law, you may exercise the following rights:

• Right to access and review: you may request access to and review the personal information we hold about you and a summary of the processing activities we undertake in respect of it.
• Right to correction and completion: you may request that we correct, complete or update information that is inaccurate, incomplete or out of date.
• Right to withdraw consent: where we rely on your consent, you may withdraw it at any time. Withdrawal will not affect the lawfulness of processing carried out before withdrawal, and may limit our ability to provide certain services.
• Right to opt out: you may unsubscribe from marketing or promotional communications at any time by using the unsubscribe link provided or by contacting us.
• Right to erasure and restriction: you may request that we delete or restrict the processing of your personal information, subject to our legal and regulatory retention obligations.
• Right to nominate: in accordance with the DPDP Act, you may nominate another individual to exercise your rights in the event of your death or incapacity.
• Right to grievance redressal: you may raise any concern or complaint about how your personal information is handled with our Grievance Officer, whose details are provided below.

12 11. Children's Privacy

Our Website and services are intended for businesses and individuals who are at least 18 years of age and are competent to enter into a legally binding contract under the Indian Contract Act, 1872. We do not knowingly collect personal information from children (defined under the DPDP Act as individuals below 18 years of age) without verifiable consent of a parent or lawful guardian, and we do not undertake tracking, behavioural monitoring or targeted advertising directed at children. If you believe that a child has provided us with personal information without appropriate consent, please contact our Grievance Officer, and we will take reasonable steps to delete such information.

13 12. Third-Party Links and Services

The Website may contain links to third-party websites, platforms, tools or social-media pages that are not operated or controlled by us. This Privacy Policy does not apply to those third parties. We are not responsible for the privacy practices or the content of such third-party websites or services, and we encourage you to review their privacy policies before providing them with any personal information.

14 13. Grievance Officer

In accordance with the Information Technology Act, 2000, Rule 5(9) of the SPDI Rules and Rule 4 of the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer to address any questions, concerns or complaints regarding this Privacy Policy or the handling of your personal information.

Grievance Officer: Mr. Ajay Damjibhai Ramani

Designation: Director & Grievance Officer, Infynox Trends (OPC) Private Limited

Email: infynoxtrends@gmail.com

Phone: +91 78018 96038

Address: C-1311, Pragati IT Park, Mota Varachha Main Road, Utran, Surat, Gujarat 394105, India

Business hours: Monday to Saturday, 10:00 AM to 7:00 PM IST.

We are committed to resolving your concerns promptly. We will acknowledge your complaint within forty-eight (48) hours of receipt and endeavour to redress it within one (1) month from the date of receipt, in accordance with applicable law. If your grievance is not resolved to your satisfaction, you may escalate it to the appropriate authority, including, once its provisions are in force, the Data Protection Board of India.

15 14. Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time to reflect changes in our practices, services, technology, legal requirements or for other operational reasons. When we make changes, we will revise the "Last updated" date at the top of this Policy and publish the updated version on this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the Website or our services after any changes take effect constitutes your acceptance of the revised Privacy Policy.

16 15. Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts at Surat, Gujarat, India.

17 16. Contact Us

If you have any questions, requests or concerns about this Privacy Policy or our data practices, please contact us:

Infynox Trends (OPC) Private Limited

Registered office: C-1311, Pragati IT Park, Mota Varachha Main Road, Utran, Surat, Gujarat 394105, India

Email: infynoxtrends@gmail.com

Phone: +91 78018 96038

GSTIN: 24AAOCR4427R1ZN

Business hours: Monday to Saturday, 10:00 AM to 7:00 PM IST.